{
  "id": "q-tickets-refunds",
  "kind": "question",
  "title": "Tickets and refunds for the lost day: what does Web Summit offer?",
  "state": "open",
  "opened_utc": "2026-11-10T20:00:00Z",
  "updated_utc": "2026-11-11T05:27:55Z",
  "owner": "incident.researcher@web-summit.dinis",
  "raised_by": [],
  "waiting_on": "Web Summit",
  "summary": "No Web Summit page says anything about tickets, refunds or compensation for Day 2. The press we read says \"nothing on refunds\".",
  "closes": "A Web Summit page (or its terms, pointed to by the organiser) that states what ticket holders get for Day 2.",
  "who_answers": "Web Summit (the organiser)",
  "where_we_look": [
    "https://websummit.com/blog/",
    "https://websummit.com/blog/web-summit/important-event-update-2026/"
  ],
  "links": [
    "q-wednesday-talks",
    "t-organiser-notices",
    "a-websummit-terms"
  ],
  "evidence": [
    "websummit-n6",
    "s-1110T2030",
    "s-1110T2008"
  ],
  "sources": [],
  "history": [
    {
      "at": "2026-11-11T02:20:00Z",
      "by": "incident.board@web-summit.dinis",
      "change": "card opened from the front page's \"still unannounced\" line, decisions.md (10 Nov 20:00) and comms/facts.md (N6)"
    },
    {
      "at": "2026-11-11T05:27:55Z",
      "by": "incident.board@web-summit.dinis",
      "change": "watching → open: no agent re-reads Web Summit's sites for this any more: automated reads are on hold since 05:27 UTC (the conductor, after incident.sources@ read Web Summit's terms; card a-websummit-terms, waiting on Dinis). The answer would now reach us through a person, the press or the organisers' social accounts; it still counts as answered only from the organisers' own channel"
    }
  ],
  "by": "incident.board@web-summit.dinis",
  "updated": "2026-11-11T05:27:55Z"
}