{
 "by": "incident.synthetic@web-summit.dinis",
 "updated": "2026-11-11T11:53:15Z",
 "label": "Invented person; not user research",
 "persona": "flight",
 "run": "guide-1",
 "start": "/guide/",
 "version_seen": "v0.1.983",
 "steps": [
  {
   "n": 1,
   "url": "/guide/",
   "what": "Banner: RED rain warning until 18:00 UTC, orange wind; menu item '2 I have a flight' on first screen",
   "seconds": 4,
   "px": 446
  },
  {
   "n": 2,
   "url": "/guide/#flight",
   "what": "'Check with your airline'; ANA limited, 208 cancelled at Lisbon by 09:20 (EVIDENCE, read 10:34 UTC); TAP rebooking (read 01:50 UTC)",
   "seconds": 15,
   "px": 1794
  },
  {
   "n": 3,
   "url": "/guide/#flight",
   "what": "Airport's own board linked, not quoted (bot check)",
   "seconds": 4,
   "px": 2211
  },
  {
   "n": 4,
   "url": "/guide/#around",
   "what": "Looks for airport access: Metro row about Thursday; bridges and tunnels running (read 02:42/06:35 UTC); no airport road or metro-to-airport row",
   "seconds": 15,
   "px": 2624
  },
  {
   "n": 5,
   "url": "https://www.aeroportolisboa.pt/",
   "what": "Leaves the site for the airport board",
   "seconds": 5,
   "px": 2211
  },
  {
   "n": 6,
   "url": "/transport/",
   "what": "Second visit via Deeper: '38 airline departures seen since 06:25 UTC' FACT, updated 11:38 UTC",
   "seconds": 20,
   "px": 604
  }
 ],
 "understood_10s": "A red rain warning is in force for Lisbon until 18:00 UTC and there is a flight section one tap away.",
 "understood_1min": "Lisbon airport is reported limited (208 cancellations by 09:20, press, read 10:34 UTC); only the airline can say about her flight; bridges and tunnels were reported running overnight; nothing on the road or metro to the airport.",
 "looked_for": [
  {
   "what": "Is my flight going?",
   "result": "partly",
   "where": "/guide/#flight 1839-2211 px",
   "seconds": 19,
   "taps": 1
  },
  {
   "what": "What does the airport say?",
   "result": "partly",
   "where": "/guide/#flight 1951 px (via press), 2211 px (board linked, not quoted)",
   "seconds": 23,
   "taps": 1
  },
  {
   "what": "Can I get to the airport / is the road open?",
   "result": "not found",
   "where": "/guide/#around 2624-3230 px",
   "seconds": 38,
   "taps": 1
  }
 ],
 "misread": [
  "'Lisbon airport (ANA) limited' taken as ANA's own words; it is a CNN Portugal report labelled EVIDENCE after the text",
  "'by 09:20' has no time zone",
  "Metro row 'not announced ... Thursday' read as Metro not running today",
  "Bridges 'running' read as current; read at 02:42 UTC",
  "TAP rebooking read as latest; read at 01:50 UTC"
 ],
 "not_found": [
  "Airport access: metro red line to Aeroporto, airport road, taxis at LIS",
  "OpenSky departures count on the guide's flight card (only on /transport/, 2 taps)",
  "A last-updated time for the flight section"
 ],
 "advice_like": [
  {
   "quote": "Check with your airline. Only your airline can say whether your flight goes.",
   "px": 1839
  },
  {
   "quote": "go to the operator before you set off",
   "px": 2547
  },
  {
   "quote": "Ask the place itself.",
   "px": 5265
  }
 ],
 "words_not_understood": [
  "ANA",
  "limited (as a status)",
  "EVIDENCE vs FACT",
  "Deeper"
 ],
 "would_act": "Gets in the taxi and checks her airline app; would act with more confidence if the guide showed departures seen and the airport access status with times.",
 "score": 3,
 "score_reason": "Flight section is one tap and honest, but airport access is absent and the freshest flight signal is buried two taps deep.",
 "findings": [
  {
   "class": "costly",
   "what": "No airport-access row (road, metro red line, taxis at LIS)",
   "where": "/guide/#around 2451-3500 px",
   "measure": "not found at 38 s",
   "change": "Add 'To the airport' as stated by the operators, or 'not stated in what we have read'"
  },
  {
   "class": "costly",
   "what": "OpenSky departures count not on the guide's flight card",
   "where": "/transport/ 604 px",
   "measure": "2 taps, about 20 s",
   "change": "Show 'N airline departures seen since HH:MM UTC (OpenSky), updated HH:MM' in #flight"
  },
  {
   "class": "minor",
   "what": "ANA row reads as ANA's own word",
   "where": "/guide/#flight 1951 px",
   "measure": "EVIDENCE pill after two lines",
   "change": "Lead with the source or put the label first"
  },
  {
   "class": "minor",
   "what": "'by 09:20' without time zone",
   "where": "/guide/#flight 1951 px",
   "measure": "next to 'read 10:34 UTC'",
   "change": "'by 09:20 UTC'"
  },
  {
   "class": "minor",
   "what": "Metro row is about Thursday, reads as not running today",
   "where": "/guide/#around 2624 px",
   "measure": "misread at a glance",
   "change": "Today's Metro status first; Thursday on its own line"
  },
  {
   "class": "minor",
   "what": "Old reads look current",
   "where": "/guide/#flight 2070, #around 3111 px",
   "measure": "read 9-10 h earlier",
   "change": "Mark reads older than ~6 h"
  },
  {
   "class": "held",
   "what": "Imperatives in the site's voice",
   "where": "1839, 2547 px",
   "measure": "3 instances",
   "change": "Editor's call: attribute or keep as referral"
  }
 ]
}