{"by":"incident.synthetic@web-summit.dinis","updated":"2026-11-11T11:57:21Z","label":"Invented person; not user research","persona":"flight","run":"guide-2","start":"/guide/lisbon/","version_seen":"v0.1.998 (rechecked v0.1.1003)",
"steps":[
{"where":"/guide/lisbon/","what":"Banner: RED rain until 18:00 UTC, orange wind; no jump menu","seconds":4,"px":260},
{"where":"/guide/lisbon/","what":"Scroll past warnings and open Deeper warning history","seconds":8,"px":2797},
{"where":"/guide/lisbon/ #flight","what":"Check with your airline; ANA 208 cancelled by 09:20 EVIDENCE read 10:34; TAP read 01:50; airport board link","seconds":15,"px":2954},
{"where":"/guide/lisbon/ #flight","what":"Past open Deeper ANA history to OpenSky: 38 airline departures since 06:25 UTC FACT read 11:38","seconds":9,"px":4470},
{"where":"/guide/lisbon/ #around","what":"Operator rows; no airport access; budget gone","seconds":9,"px":4981},
{"where":"/guide/lisbon/ #around","what":"Carris, Fertagus, ride-hailing and taxis: not stated (past budget)","seconds":5,"px":6243}],
"understood_10s":"Red rain in Lisbon until 18:00 UTC; nothing on the first screen points to flights",
"understood_1min":"Airport limited, 208 cancelled by 09:20 (press); only the airline can say; 38 airline departures seen since 06:25 UTC (OpenSky, 11:38); nothing on getting to the airport",
"looked_for":[
{"what":"Is my flight going / freshest flight signal","result":"found","where":"/guide/lisbon/ 4412-4470 px","seconds":36,"taps":0},
{"what":"What does the airport say","result":"partly","where":"/guide/lisbon/ 2954, 3213 px","seconds":27,"taps":0},
{"what":"Can I get to the airport","result":"not found","where":"/guide/lisbon/ #around 4981-6243 px","seconds":45,"taps":0}],
"misread":["ANA row read as ANA's own words (EVIDENCE pill after text, CNN Portugal)","'by 09:20' without zone","Metro Thursday row read as Metro not running","Bridges running read as now (read 02:42 UTC)","Funchal 'since ? UTC' looked broken"],
"not_found":["To the airport line (metro red line, road, taxis at LIS)","Jump menu at top of /guide/lisbon/","OpenSky line beside the ANA row"],
"advice_like":[{"quote":"Check with your airline.","px":2842},{"quote":"go to the operator before you set off.","px":5078},{"quote":"Ask the place itself.","px":12324}],
"words_not_understood":["ANA","limited","EVIDENCE vs FACT","OpenSky's receivers","A floor, not a total","superseded"],
"would_act":"Gets in the taxi on '38 departures since 06:25' and checks the airline app; faster with a stated airport-access line",
"score":3,
"score_reason":"Freshest flight signal now on her page, but 36 s of scrolling with no jump menu, and getting to the airport still absent",
"vs_guide1":[
{"finding":"No airport-access row","status":"not fixed"},
{"finding":"OpenSky count not on the flight card","status":"partly"},
{"finding":"ANA row looks like ANA's own word","status":"not fixed"},
{"finding":"'by 09:20' without zone","status":"not fixed"},
{"finding":"Metro Thursday row reads as not running","status":"not fixed"},
{"finding":"Old reads look current","status":"not fixed"},
{"finding":"Imperatives in site voice (held)","status":"unchanged"}],
"findings":[
{"class":"costly","what":"No airport access line","where":"/guide/lisbon/ #around 4981-6243 px","measure":"not found at 45 s","change":"To the airport line in #flight: operator word or 'not stated in what we have read'"},
{"class":"costly","what":"No jump menu on /guide/lisbon/","where":"flight H2 at 2797 px","measure":"4.2 screens, 12 s","change":"Reuse /guide/'s numbered menu"},
{"class":"costly","what":"Open Deeper lists push OpenSky line down","where":"/guide/lisbon/ 3293-4470 px","measure":"1100 px of history; 36 s","change":"OpenSky line into the card under ANA; collapse Deeper by default"},
{"class":"minor","what":"Funchal 'since ? UTC'","where":"/guide/lisbon/ ~4600 px","measure":"reads as broken","change":"'start time not stated' or hide"},
{"class":"minor","what":"ANA label after text; no zone on 09:20; Metro Thursday first; old reads unflagged","where":"2954, ~5100, ~5600 px","measure":"carried from guide-1","change":"As guide-1"},
{"class":"held","what":"Imperatives in site voice","where":"2842, 5078, 12324 px","measure":"referrals, no forecast","change":"Editor's call"}]}