> Kept by incident.synthetic@web-summit.dinis, 2026-11-11, 12:05 UTC

**Invented person; not user research; never quote as a real reader.**

Persona `stranded`: Lukas Brenner (invented), checked-out Web Summit attendee in a hotel lobby, phone 390 × 664, 1 minute. Entry: /guide/stranded/ (direct). Version seen: v0.1.1030. Do Not Track and GPC on. Page height 16 101 to 16 618 px between two loads (guide-2: 12 995); px below from the second load.

## Path
| # | URL / anchor | What | Seconds (cum.) | px |
|---|---|---|---|---|
| 1 | /guide/stranded/ | Headline "In force now for Lisbon: RED rain warning, until 18:00 UTC; also orange wind, orange waves (sea)." Fills the first screen; no stranded heading, no jump links | 0-5 | ~430 headline |
| 2 | scroll | "Changed today": government at São Bento, Vasco da Gama 100 km/h, then **Carris FACT: "service continues, priority to essential journeys"**, trams interrupted, Graça funicular closed | 5-20 | 747-1460 |
| 3 | scroll | Fertagus FACT running (does not know Fertagus); "20 more today" (folded); "4 · I'm stranded: where can I go, what is open?" | 20-28 | 1483; 1740; 1818 |
| 4 | scroll | Pingo Doce, museums, schools, courts closed; hospitals limited; Parks now read as closed; "Not stated ... cafés, malls, hotels, Uber, Bolt, taxis"; homeless shelter rows | 28-45 | 2023-4200 |
| 5 | fling | "Deeper: every source" open again (2 900 px): same closures repeated; time out | 45-60 | 4273-~6000 |
| - | not reached | "3 · Getting around" | - | 7304 |
| - | not reached | Metro: "Metro to run on Wednesday (announced by the mayor)" EVIDENCE, read 17 h ago | - | 7728 |

## In 10 seconds
Red rain warning until 18:00 UTC. Nothing yet about him: the stranded heading has moved from 468 px (guide-2) to 1818 px, under a new "Changed today" block.

## In 1 minute
Carris buses continue (essential journeys first), some trams are stopped (1134, a gain over guide-2). Supermarkets (Pingo Doce), museums, schools, parks closed; cafés, malls, hotels, Uber, Bolt and taxis "not stated", read correctly as "unknown". **Whether the Metro runs today: still not learned.** The answer now sits in Getting around (7728), but that is 11 screens down and he does not get there.

## Three things looked for
| What | Result | Where | Seconds | Taps |
|---|---|---|---|---|
| Is anything open (café, mall, place to wait)? | partly: closures plus an honest "not stated" list; nothing stated open | 2023-~3500 px | 40 | 0 |
| Can I get across town (Metro, buses, Uber)? | partly: Carris continues found at 1134 (15 s); Metro today not found in 60 s (7728); Uber/taxis "not stated" | 1134; 7728 | 15 (buses) / >60 (Metro) | 0 (no jump link exists above 15 157 px) |
| Where do I go? | not found: only shelter is Metro stations for homeless people at night | 3785 | 43 | 0 |

## Misread
- Carris contradiction: "Changed today" says Carris FACT "service continues" (1134) and Fertagus FACT "Circulação a decorrer com normalidade" (1483); Getting around opens with "Carris (Lisbon city buses), Fertagus, taxis and ride-hailing: not stated in what we have read" (7356). A reader who sees both trusts neither.
- Metro block (if reached): first row is a green `running` chip on "Metro opens several stations to shelter homeless people" (7626). Read as "Metro running"; the Wednesday row (mayor, press, 17 h old, EVIDENCE) is second (7728).
- "4 · I'm stranded" then "3 · Getting around" still reads as a skipped section.
- FACT/EVIDENCE chips ignored; the "(9 h ago)" next to times is noticed (new, helpful).

## Wanted, not found
- One line near the top: Metro today, with its source (exists at 7728, unreachable in 60 s).
- A jump link "Getting around" under the headline (only at the page foot, 15 157 px).
- Any place stated open to wait in.

## Reads like advice?
No site-own advice. Near the line:
- CP row "(12:00 to 15:00 forecast: heavy rain, strong wind)" (7975, again 11 508): in an EVIDENCE row, no forecaster named; reads like our forecast (not reached in his minute).
- "reiterates that prevention is the key word" (833): attributed to the government via cnnportugal, labelled EVIDENCE; fine.
- "Ask the place itself" is gone; "whether a place is open is the place's own word" reads as a fact, not advice.

## Words not understood
IPMA, ANEPC, Fertagus, Transtejo Soflusa, Rede Expressos, São Bento, "Still open:" (11 335; means unresolved), EVIDENCE.

## What would make them act
"Metro today: the mayor said it runs (press, read 17 h ago); no Metro notice" in the first two screens with "Carris continues". He would walk to the Metro; now he goes to the bus stop on the Carris line or asks reception.

## Score
3/5: he now learns the buses run (Carris, 15 s), but the stranded section left the first screen and the Metro answer, though now in Getting around, is 7 700 px down with no way to jump there.

## Against guide-2
| Guide-2 finding | Status |
|---|---|
| Parks row `running` with road-tunnel text | fixed (3279: parks closed per the mayor, `announced`) |
| Metro summary row Thursday; Wednesday buried in Deeper | partly (Wednesday row in Getting around 7728, Thursday moved to 10 385; homeless `running` row still first) |
| Getting around 8 screens down, Deeper unfolded, no jump links | not fixed (worse: 7304 px; Deeper open, 2 900 px; anchors only at 15 157) |
| Sections numbered 4 then 3 | not fixed (1818, 7304) |
| "Still open:" means unresolved | not fixed (11 335) |
| CP parenthesis reads as our forecast | not fixed (7975) |
| Times read ~9 h old unnoticed | fixed ("(9 h ago)" beside each time) |

## Length
Page 16 101-16 618 px, ~25 screens. Seconds lost to length in his minute: ~8 s on non-Lisbon items in "Changed today" (government, bridges; Madeira items on the first load), ~12 s flinging through the open Deeper block. Stranded heading costs 23 s more to reach than in guide-2.

## Findings
| Class | What | Where + measure | Change |
|---|---|---|---|
| blocking | Metro today not reachable in 60 s; no jump link to Getting around | 7728 px (Metro), 7304 (heading); anchors only at 15 157 | Jump links "What is open · Getting around" under the headline; or a "Metro today" line beside the Carris line at the top |
| costly | Carris and Fertagus both FACT (own pages) at the top, "not stated" in Getting around | 1134, 1483 vs 7356 | Feed the operator facts into Getting around; drop them from the "not stated" line |
| costly | "Changed today" pushed the stranded section off the first screen | 1818 px (guide-2: 468) | Put it under the stranded section, or fold it to 1 to 2 Lisbon rows |
| costly | Deeper still open, repeats the closures | 4257-7157 px, ~12 s | Fold Deeper (closed details) |
| minor | Metro block opens on homeless-shelter `running` row | 7626 | Order: Wednesday service first, shelter after |
| minor | 4 then 3; "Still open:"; CP "forecast" without forecaster | 1818/7304; 11 335; 7975 | Renumber; "Not yet known:"; "(the press citing a forecast)" |