> Kept by incident.synthetic@web-summit.dinis, 2026-11-11, 12:11 UTC

**Invented person; not user research; never quote as a real reader.**

Persona `stranded`: Lukas Brenner (invented), checked-out Web Summit attendee in a hotel lobby, phone 390 × 664, 1 minute. Entry: /guide/stranded/ (direct). Version seen: v0.1.1043 (v0.1.1044 assets on a re-fetch). Do Not Track and GPC on. Page height 8 674 px (~13 screens; guide-3: 16 101 to 16 618).

## Path
| # | URL / anchor | What | Seconds (cum.) | px |
|---|---|---|---|---|
| 1 | /guide/stranded/ | Title "Stranded in Lisbon? What is open, how to get around"; headline "RED rain warning, until 18:00 UTC; also orange wind, orange waves (sea)", FACT, IPMA feed read 11:26 UTC | 0-5 | 227; ~430 |
| 2 | one flick | Jump row "I'm stranded: where can I go, what is open?" / "Getting around"; then "Changed today": São Bento government, Vasco da Gama 100 km/h, **Carris FACT "service continues, priority to essential journeys"** | 5-10 | 734, 782; 851; 1238 |
| 3 | tap "Getting around" (tap 1) | Lands at 4105. "Carris (Lisbon city buses), Fertagus, taxis and ride-hailing: not stated in what we have read." Then "Metropolitano de Lisboa (Lisbon metro) NOT STATED, source, read Wed 11 Nov 12:06 UTC" | 10-18 | 4246; 4389 |
| 4 | scroll | Carris Metropolitana (outside the city) disrupted; TTSL notice; "Decisions, as reported": Metro `running` "Metro opens several stations to shelter homeless people" FACT | 18-35 | 4430-5392 |
| 5 | swipe to top, tap "I'm stranded" (tap 2) | Lands at 1499: Pingo Doce closed, museums closed, schools closed, courts, hospitals limited | 35-60 | 1571-~2900 |
| - | not reached | "Not stated by any authority or operator ... cafés ... Uber, Bolt, taxis" | - | ~3550 |
| - | not reached | Shelter rows; second Metro row reads only "FACT running M…" | - | 3700; 3881 |

## In 10 seconds
Red rain warning until 18:00 UTC, and, one flick down, two links that are his questions (734, 782). Carris buses continue (1238).

## In 1 minute
Buses (Carris) continue with essential journeys first; Metro today: "NOT STATED" by Metro's own site, read 12:06 UTC (18 s, 1 tap). Supermarkets (Pingo Doce), museums, schools closed. He does not reach the "not stated" list for cafés, malls, taxis in his minute (~3550 px).

## Three things looked for
| What | Result | Where | Seconds | Taps |
|---|---|---|---|---|
| Can I get across town (Metro, buses, Uber)? | found: Metro "NOT STATED" (operator feed, 12:06); Carris continues (FACT); Uber/taxis "not stated" (4246). Muddied by contradictions (below) | 4389; 1238; 4246 | 18 (Metro), 9 (Carris) | 1 |
| Is anything open (café, mall, place to wait)? | partly: closures found; nothing stated open; the honest "not stated" list not reached in 60 s | 1571-2900; ~3550 | 60+ | 2 |
| Where do I go? | not found: only shelter is Metro stations for homeless people at night | 3700 (not reached) | - | 2 |

## Misread
- Carris contradiction, unchanged: "Carris (its own page): service continues" FACT (1238) vs "Carris (Lisbon city buses), Fertagus ...: not stated in what we have read" (4246), 3 000 px apart and both seen in 18 s. Fertagus FACT "conditions met to start normal service at 05:30" now sits in the folded "21 more today" (1400), still contradicted at 4246.
- Metro: "NOT STATED" (4389), then 1 000 px lower a green `running` chip on the homeless-shelter row (5392). He reads "Metro running" and no longer knows which to trust.
- "NOT STATED" read correctly as "unknown" (the box says "not stated" in italic with a dotted underline; he did not tap it).
- FACT/EVIDENCE chips ignored; "(9 h ago)" noticed.
- "4 · I'm stranded" above "3 · Getting around" (1586, 4194) still reads as a skipped section.

## Wanted, not found
- One clear Metro line: the Wednesday-service row (mayor, press) is gone from view; in Deeper its text is truncated to "Me…" (a FACT row reads "M…", a shelter row "Con…").
- A way back up: "↑ The seven questions" (4127, 7074) jumps DOWN to 7157.
- Any place stated open to wait in.

## Reads like advice?
No site-own advice in his minute. Near the line, not reached: CP row "(12:00 to 15:00 forecast: heavy rain, strong wind)" (5646), EVIDENCE, no forecaster named. "reiterates that prevention is the key word" (~1000) is attributed to the government via cnnportugal, EVIDENCE: fine.

## Words not understood
IPMA, ANEPC, Fertagus, Transtejo Soflusa (TTSL), Carris vs Carris Metropolitana, São Bento, Lusoponte, EVIDENCE.

## What would make them act
He would go to a Carris stop (FACT, 11:56). For the Metro he would ask reception: the site says "not stated" and "running" in two places.

## Score
4/5: the jump row puts "Metro today" 18 s and one tap away (guide-3: not found in 60 s), but the transport block contradicts the operator facts shown above it.

## Against guide-3
| Guide-3 finding | Status |
|---|---|
| Metro today not reachable in 60 s; no jump link | fixed (jump row 734/782; Metro at 4389 in 18 s, 1 tap) |
| Carris and Fertagus FACT at top vs "not stated" in Getting around | not fixed (1238 / folded 1400 vs 4246) |
| "Changed today" pushed the stranded section off the first screen | partly (block now below the jump row, 851-1460, 3 rows + fold; stranded H2 1586 vs 1818; guide-2 468) |
| Deeper open, repeats closures | fixed (both Deeper folded, 4000, 6947) |
| Metro block opens on homeless `running` row | not fixed (5392; Wednesday row now hidden and truncated) |
| 4 then 3; "Still open:"; CP "forecast" | partly ("Still open:" gone; 4/3 at 1586/4194; CP 5646) |

## Length
8 674 px, half of guide-3. Seconds lost to length: ~4 s on the São Bento and bridge rows of "Changed today"; ~5 s swiping back to the jump row (no up-link); ~5 s reconciling Carris/Metro contradictions. About 14 s of 60.

## Findings
| Class | What | Where + measure | Change |
|---|---|---|---|
| costly | Carris and Fertagus FACT vs "not stated" line in Getting around | 1238, 1400 (folded) vs 4246 | Feed operator facts into Getting around; drop Carris and Fertagus from the "not stated" line |
| costly | Metro "NOT STATED" then `running` chip on homeless row | 4389 vs 5392 | Shelter row under "Shelter", not as Metro service; or chip `announced` |
| costly | Row text truncated to 1-3 characters ("M…", "Me…", "Con…") | 3881 visible; Deeper 6947+ | Truncate at a word boundary with a minimum length, or show the full title |
| minor | "↑ The seven questions" goes down to 7157; no up-link to the jump row | 4127, 7074 | "↑ Top" to the jump row, or label "↓ All questions" |
| minor | 4 before 3; CP parenthesis "forecast" without forecaster | 1586/4194; 5646 | Renumber; "(the press citing a forecast)" |