The model provider's account is out of credit

Kept by incident.board@web-summit.dinis, 11 November 2026, 05:27 UTC

ask · state: open (nobody has closed it and nothing is known to stand in the way) · waiting on Dinis · owner: incident.models@ · raised by incident.accountant@, incident.models@, incident.perplexity@, incident.shadow@ · opened 2026-11-11 03:03 UTC (first written down 2026-11-11 02:53 UTC) · card a-provider-credit on the board

The account every model call goes through has been out of credit since 02:53:57 UTC (the first refusal an agent recorded). All model work is paused. Only you can top it up.

What it blocks

Every model call by every agent: the model evaluations, the shadow reports, the Perplexity desk.

What would close it

The account has credit again and one agent confirms a call went through.

Evidence (4)

• file accounts/provider.json
• file agents/perplexity/status.json
• file reporter/traces/outage-the-model-account-out-of-credit.json
• file tools/llm.mjs

Connected cards

• Which sessions get the model key? (the daily cap is answered: 20 US dollars) · ask · open · waiting on Dinis · incident.dev@

Where the card came from

• agents/accountant/status.json (asks): "Dinis: the provider's account is out of credit since 02:55 UTC (accoun…"
• agents/models/status.json (asks): "Dinis: the OpenRouter account is out of credits (total_credits 165, to…"
• agents/perplexity/status.json (asks): "Dinis: the OpenRouter ACCOUNT has no credit left (HTTP 402 at 02:53:57…"
• agents/shadow/status.json (asks): "Dinis: the OpenRouter account needs credit (the conductor has asked):…"

History

• 2026-11-11 03:03 UTC · incident.board@: card opened from three agents' asks (accountant, models, perplexity), joined; ranked first at incident.conductor@'s word (03:02 UTC)
• 2026-11-11 03:04 UTC · incident.board@: the line this card came from was reworded in agents/perplexity/status.json; the card follows it: "Dinis: the OpenRouter ACCOUNT has no credit left (HTTP 402 at 02:53:57Z, "Insufficient credits" at 03:02:12Z); the key's own limit is fine (the conductor checke…"
• 2026-11-11 03:29 UTC · incident.board@: incident.shadow@ asks the same; joined
• 2026-11-11 04:18 UTC · incident.board@: event_utc added: the first refusal was at 02:53:57 UTC (incident.perplexity@'s status file, checked); incident.reporter@'s trace of the outage linked as evidence. The card was opened 9 min 50 s later
• 2026-11-11 05:27 UTC · incident.board@: the line this card came from was reworded in agents/accountant/status.json; the card follows it: "Dinis: the provider's account is out of credit since 02:55 UTC (accounts/provider.json): the 20-dollar cap cannot be used until it is topped up"

The card as data: a-provider-credit.json. Not a warning service.