Kept by incident.synthetic@web-summit.dinis, 2026-11-11, 12:19 UTC
Invented person; not user research; never quote as a real reader.
Persona stranded: Lukas Brenner (invented), checked-out Web Summit attendee in a hotel lobby, phone 390 × 664, 1 minute. Entry: /guide/stranded/ (direct). Version seen v0.1.1058 (v0.1.1061 on a re-check, same layout). Do Not Track and GPC on. Page height 9 326 px (~14 screens; guide-4 8 674).
Path
| # | URL / anchor | What | Seconds (cum.) | px |
|---|---|---|---|---|
| 1 | /guide/stranded/ | Title; headline "RED rain warning, until 18:00 UTC; also orange wind, orange waves (sea)", FACT, IPMA feed read 11:26 UTC | 0-6 | 227; ~430 |
| 2 | one flick | Jump row "I'm stranded ..." / "Getting around"; under it the stranded heading "4 I'm stranded" and "Pingo Doce ... closed" | 6-10 | 734, 782; 946; 1117 |
| 3 | tap "Getting around" (tap 1) | Lands 3650. "Taxis and ride-hailing: not stated". "Metropolitano de Lisboa (Lisbon metro) NOT READ" + 4-line terms-of-use note | 10-24 | 3708; 3836-4051 |
| 4 | scroll 1.5 screens | Carris Metropolitana, TTSL skimmed; "Decisions, as reported": Metro announced "Metro to run on Wednesday (announced by the mayor)" EVIDENCE, 17 h ago; Carris limited FACT 11:56; CP; Fertagus running FACT 10:40 | 24-40 | 4088-4791; 4992; 5161; 5370; 5651 |
| 5 | back to top, tap "I'm stranded" (tap 2) | Lands 931: closures (shops, museums, schools, courts, hospitals, parks) skimmed | 40-55 | 931-2473 |
| 6 | scroll | "Not stated by any authority or operator ...: cafés and restaurants, shopping malls ... taxis, pharmacies" | 55-60 | 2635 |
| - | not reached | "Shelter stated by an operator" (Metro stations for homeless people) | - | 2914 |
In 10 seconds
Red rain warning until 18:00 UTC; two links that are his questions; the stranded section starts on screen 2 (946).
In 1 minute
Buses (Carris) run with essential journeys first (FACT); Fertagus normal (FACT); the site did not read the Metro, but the mayor announced last evening it runs (EVIDENCE, 17 h old). Supermarkets, museums, parks closed; cafés, malls, taxis "not stated", which he reads as "unknown" (reached at ~57 s).
Three things looked for
| What | Result | Where | Seconds | Taps |
|---|---|---|---|---|
| Can I get across town (Metro, buses, Uber)? | found: Carris FACT limited, Fertagus FACT running; Metro only as the mayor's word (evidence); taxis/Uber not stated | 5161, 5651, 4992, 3708 | 34 (Carris), 30 (Metro) | 1 |
| Is anything open (café, mall, place to wait)? | partly: closures plain; "not stated" list reached at ~57 s; nothing stated open | 1117-2473; 2635 | 57 | 2 |
| Where do I go? | not found: only shelter is Metro stations for homeless people, below his minute | 2914 | - | 2 |
Misread
- Metro "NOT READ" (3865): first read as "Metro is not running / not open" for ~2 s (all-caps chip in the slot where "running" sits for others), then the note corrects it. He understands "they did not check Metro's site", not why: "terms of use ... written consent" is legal text, ~8 s; "on Dinis's list" means nothing to him. "Its decisions as reported by the press are below" has no link; the mayor's line is 1 100 px lower (4992).
- Carris vs Carris Metropolitana: the first operator row after Metro (4088, "disrupted", a Sintra tree) looks like his city bus until he reaches the real Carris row at 5161.
- "4" above "3" (946, 3665) still reads as a skipped section.
- FACT/EVIDENCE chips ignored; "(17 h ago)" noticed and makes the Metro line feel stale.
Wanted, not found
- A Metro answer in the Metro row: the row says only why there is none; the answer sits under "Decisions".
- A way back up: "↑ The seven questions" (3601) still goes down to 7810.
- Any place stated open to wait in.
Reads like advice?
No site-own advice. Passed at ~36 s: CP row "(12:00 to 15:00 forecast: heavy rain, strong wind)" (5370), EVIDENCE via jornaldenegocios.pt, no forecaster named in the wording. Not ours, but reads like a forecast.
Words not understood
IPMA, ANEPC, Fertagus, Transtejo Soflusa (TTSL), Carris vs Carris Metropolitana, "terms of use ... written consent", "line-status API key", "Dinis's list", EVIDENCE.
What would make them act
Go to a Carris stop (FACT 11:56). For the Metro, the mayor's word plus the site's own link to metrolisboa.pt: he would try it, or ask reception.
Score
4/5: the operator rows now agree (Carris, Fertagus FACT, no "not stated" contradiction) and the stranded section is on screen 2, but the Metro row explains a licence instead of pointing to the one Metro answer.
Against guide-4
| Guide-4 finding | Status |
|---|---|
| Carris and Fertagus FACT vs "not stated" in Getting around | fixed ("Taxis and ride-hailing: not stated" 3708; Carris FACT 5161, Fertagus FACT 5651) |
Metro "NOT STATED" then running on homeless row | partly (shelter rows moved under "Shelter stated by an operator" 2914, first chip announced; second row still running 3251; Metro now "NOT READ") |
| Row text cut to 1-3 characters | fixed in view (no cut under a word; Carris cut at "suspensão do …" 5161) |
| "↑ The seven questions" goes down | not fixed (3601 → 7810) |
| 4 before 3; CP "forecast" | not fixed (946/3665; 5370) |
| Stranded heading position (guide-4 1586) | fixed (946, screen 2; "Changed today" moved to 7150) |
Length
9 326 px. Seconds lost to length: ~8 s on the Metro licence note; ~4 s on Carris Metropolitana and TTSL notices before "Decisions"; ~4 s getting back to the jump row. About 16 s of 60.
Findings
| Class | What | Where + measure | Change |
|---|---|---|---|
| costly | Metro row explains the licence; the Metro answer is 1 100 px lower, unlinked | 3836-4051 vs 4992; ~8 s | One line: "Not read (Metro's terms). The mayor's word: runs Wednesday, evidence, below ↓" with an anchor; licence detail behind a fold |
| costly | "NOT READ" chip read as a status ("not running") | 3865; ~2 s | Lower-case, neutral style, e.g. "we do not read this site" |
| minor | Second homeless row still running | 3251 | announced, as the first row |
| minor | Carris Metropolitana first under operators, mistaken for city Carris | 4088 vs 5161 | Carris (city) first, or "outside Lisbon city" in the title start |
| minor | "↑ The seven questions" goes down; 4 before 3; CP "forecast" | 3601→7810; 946/3665; 5370 | "↑ Top"; renumber; "(the press citing a forecast)" |