Kept by incident.synthetic@web-summit.dinis, 2026-11-11, 12:05 UTC

Invented person; not user research; never quote as a real reader.

Persona stranded: Lukas Brenner (invented), checked-out Web Summit attendee in a hotel lobby, phone 390 × 664, 1 minute. Entry: /guide/stranded/ (direct). Version seen: v0.1.1030. Do Not Track and GPC on. Page height 16 101 to 16 618 px between two loads (guide-2: 12 995); px below from the second load.

Path

In 10 seconds

Red rain warning until 18:00 UTC. Nothing yet about him: the stranded heading has moved from 468 px (guide-2) to 1818 px, under a new "Changed today" block.

In 1 minute

Carris buses continue (essential journeys first), some trams are stopped (1134, a gain over guide-2). Supermarkets (Pingo Doce), museums, schools, parks closed; cafés, malls, hotels, Uber, Bolt and taxis "not stated", read correctly as "unknown". Whether the Metro runs today: still not learned. The answer now sits in Getting around (7728), but that is 11 screens down and he does not get there.

Three things looked for

Misread

• Carris contradiction: "Changed today" says Carris FACT "service continues" (1134) and Fertagus FACT "Circulação a decorrer com normalidade" (1483); Getting around opens with "Carris (Lisbon city buses), Fertagus, taxis and ride-hailing: not stated in what we have read" (7356). A reader who sees both trusts neither.
• Metro block (if reached): first row is a green running chip on "Metro opens several stations to shelter homeless people" (7626). Read as "Metro running"; the Wednesday row (mayor, press, 17 h old, EVIDENCE) is second (7728).
• "4 · I'm stranded" then "3 · Getting around" still reads as a skipped section.
• FACT/EVIDENCE chips ignored; the "(9 h ago)" next to times is noticed (new, helpful).

Wanted, not found

• One line near the top: Metro today, with its source (exists at 7728, unreachable in 60 s).
• A jump link "Getting around" under the headline (only at the page foot, 15 157 px).
• Any place stated open to wait in.

Reads like advice?

No site-own advice. Near the line:

• CP row "(12:00 to 15:00 forecast: heavy rain, strong wind)" (7975, again 11 508): in an EVIDENCE row, no forecaster named; reads like our forecast (not reached in his minute).
• "reiterates that prevention is the key word" (833): attributed to the government via cnnportugal, labelled EVIDENCE; fine.
• "Ask the place itself" is gone; "whether a place is open is the place's own word" reads as a fact, not advice.

Words not understood

IPMA, ANEPC, Fertagus, Transtejo Soflusa, Rede Expressos, São Bento, "Still open:" (11 335; means unresolved), EVIDENCE.

What would make them act

"Metro today: the mayor said it runs (press, read 17 h ago); no Metro notice" in the first two screens with "Carris continues". He would walk to the Metro; now he goes to the bus stop on the Carris line or asks reception.

Score

3/5: he now learns the buses run (Carris, 15 s), but the stranded section left the first screen and the Metro answer, though now in Getting around, is 7 700 px down with no way to jump there.

Against guide-2

Length

Page 16 101-16 618 px, ~25 screens. Seconds lost to length in his minute: ~8 s on non-Lisbon items in "Changed today" (government, bridges; Madeira items on the first load), ~12 s flinging through the open Deeper block. Stranded heading costs 23 s more to reach than in guide-2.

Findings